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Accessibility Statement

Effective Date: 05/06/26
 

Our Commitment to Accessibility

Cleaning LAB INC. ("Cleaning LAB," "we," "our," or "us") is committed to making our website cleaning-lab.com and our online services accessible to the widest possible audience, including people with disabilities. We strive to ensure that our digital experience is usable, understandable, and operable by everyone, regardless of ability, technology, or assistive device used.

Accessibility is an ongoing effort. We continually work to improve the accessibility of our website and welcome feedback from users to help us identify and address any barriers.

Conformance Standard

Our website is designed and maintained with the goal of conforming to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). WCAG 2.1 AA is the standard most commonly referenced in U.S. accessibility law and is the benchmark we use to measure and improve our digital accessibility.

We design with the four core principles of WCAG in mind:

  • Perceivable — content is presented in ways that all users can perceive

  • Operable — interface components are usable by keyboard, mouse, touch, and assistive technologies

  • Understandable — information and operation are clear

  • Robust — content is compatible with current and future user tools, including screen readers

Accessibility Features Implemented

Our website incorporates accessibility features including, but not limited to:

  • Semantic HTML structure with proper heading hierarchy for screen reader navigation

  • Alt text descriptions for meaningful images

  • Keyboard navigation support for site interactions

  • Sufficient color contrast between text and background to meet WCAG AA contrast ratios

  • Resizable text without loss of content or functionality

  • Descriptive link text that explains the purpose of each link

  • Form labels and error messages designed to be accessible to screen readers

  • Compatibility with major screen reader software, including JAWS, NVDA, and VoiceOver

  • Mobile-responsive design for users on different devices and screen sizes

Our website is built on the Wix Studio platform, which includes the Wix Accessibility Wizard and built-in WCAG-supporting features. We use these tools to maintain and improve accessibility on an ongoing basis.

Known Limitations

Despite our best efforts to ensure accessibility, some content on our website may not yet fully conform to WCAG 2.1 AA standards. Known areas where we are working to improve include:

  • Third-party content and embedded tools (e.g., payment processors, mapping widgets, social media feeds) may not always meet our accessibility standards, as these are controlled by external providers

  • PDF documents and Safety Data Sheets (SDS) may have varying levels of accessibility; we are working to provide accessible alternatives upon request

  • Video and multimedia content may not always include captions or transcripts; we are working to add these where applicable

  • Older content created before our current accessibility practices were in place may have remaining issues

If you encounter content that is not accessible to you, please contact us using the methods below, and we will work to provide the information in an accessible format.

Ongoing Improvements

Accessibility is not a one-time fix; it is a continuous process. We commit to:

  • Regular reviews of new content and features for accessibility compliance

  • Ongoing testing using automated tools and manual checks

  • Updating our practices as accessibility standards and tools evolve

  • Training staff on accessibility best practices

Feedback and Assistance

We welcome feedback on the accessibility of our website. If you experience an accessibility barrier, have difficulty using any feature, or need information in an alternative format, please let us know. We aim to respond to accessibility feedback within 5 business days.

When contacting us, please provide:

  • A description of the accessibility issue you experienced

  • The URL or page where the issue occurred

  • Your contact information so we can follow up

  • The assistive technology, browser, and device you were using (if known)

We will work with you to provide the information, service, or assistance you need in a manner accessible to you.

Alternative Access to Services and Products

If any portion of our website is inaccessible to you, you may also:

  • Contact us by phone at (718) 213-8586 to request a service quote, ask product questions, or place an order over the phone

  • Email us at cleaning.lab.info@gmail.com for any inquiry, including product information, Safety Data Sheet (SDS) requests, order assistance, or accessibility help

We will work to ensure that you receive equivalent service and access regardless of how you contact us.

Third-Party Tools and Limitations

Some elements of our website rely on third-party services and tools, including:

  • Wix Studio — our website platform

  • Wix Stores and Wix Payments — for online orders

  • PayPal — for alternative payment processing

  • USPS — for shipping tracking integration

  • Google Analytics, Google Ads, Meta Pixel — for site analytics

While we select platforms and partners with accessibility in mind, the accessibility of third-party content may be outside our direct control. If you encounter accessibility issues with third-party content embedded on our site, we encourage you to contact us so we can help — and where possible, address the issue or escalate it to the third-party provider.

Legal Basis

This Statement reflects our good-faith effort to comply with applicable accessibility laws, including:

  • The Americans with Disabilities Act (ADA) — Title III

  • Section 508 of the Rehabilitation Act (where applicable)

  • The New York State Human Rights Law and New York City Human Rights Law

  • State-level digital accessibility laws as they evolve

This Statement does not constitute a legal admission or waiver and is provided as part of our ongoing commitment to digital accessibility.

Updates to This Statement

This Accessibility Statement may be updated from time to time as our website evolves and as accessibility standards are refined. The current version is reflected by the effective date at the top of this page.

Contact Information

For accessibility feedback, requests for alternative access, or any related questions, please contact:

Cleaning LAB INC.

Email: cleaning.lab.info@gmail.com Phone: (718) 213-8586

We are committed to responding to accessibility-related inquiries promptly and to working with you to provide an equivalent experience.

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