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Privacy Policy

Effective Date: 05/06/26

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1. Introduction

Cleaning LAB INC. ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you voluntarily provide through our website, communication channels, and online store. This Privacy Policy explains how we collect, use, store, and protect your information when you (a) inquire about or use our professional cleaning services — including upholstery, carpet, tile, mattress, and air conditioning cleaning, among others — or (b) purchase cleaning products through our online store. Our website, services, and store are intended for users located in the United States.

2. Information We Collect

We do not collect personal data automatically unless you choose to provide it. Information may be collected when you contact us, request a quote, submit photos, communicate with us, create an account, or purchase products through our online store.

2.1. Information for Cleaning Services

When you inquire about or schedule cleaning services, we may collect:

  • Full name

  • Phone number

  • Email address

  • Service address

  • Photos of furniture, carpets, tile, surfaces, equipment, or air conditioning units submitted for service evaluation

2.2. Information for Online Store Purchases

When you purchase products through our online store, we may additionally collect:

  • Billing address

  • Shipping address

  • Order history and product preferences

  • Product reviews and ratings (if you choose to leave them)

  • Account information, including username and password (if you create an account)

2.3. Information Collected Automatically

When you visit our website, limited technical information may be collected through analytics tools, as described in Section 6 below. This information does not personally identify you.

3. How We Use Your Information

We use your information strictly for business and service-related purposes.

3.1. For Cleaning Services

  • Responding to inquiries and service requests

  • Evaluating service scope and pricing

  • Scheduling and confirming appointments

  • Sending service reminders and arrival notifications

  • Internal record-keeping and service improvement

  • Communication related to your active service request

3.2. For Online Store Purchases

  • Processing and fulfilling product orders

  • Coordinating shipping and delivery with carrier partners

  • Providing customer service and order support

  • Processing returns or exchanges where applicable

  • Inventory management and product recommendations

  • Order confirmations, shipping notifications, and delivery updates

3.3. For Both Services and Products

  • Internal quality control and operational improvements

  • Compliance with legal, tax, and regulatory obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Photos and Media Content

This section applies to photos submitted in connection with cleaning services only. We do not collect or process customer-submitted photos in connection with online store product purchases.

Photos submitted by clients or taken by our technicians during service may be used for:

  • Service evaluation and preparation

  • Internal quality control

  • Training and educational purposes

In limited cases, photos may be used for educational or demonstrational purposes — such as before-and-after examples on our website or social media — provided that:

  • No personal identifying information is visible

  • No names, addresses, or private details are disclosed

Photos may be accessed by company staff (managers, technicians) solely for operational purposes.

5. SMS, Calls, and Email Communication

By providing your phone number or email address, you consent to receive service-related calls, SMS messages, and emails — including appointment confirmations, arrival notifications, shipping updates, order confirmations, and delivery notifications.

You may opt out of SMS communication at any time by replying STOP. You may unsubscribe from emails by clicking the unsubscribe link in any email or by contacting us directly using the information in Section 13.

We do not send promotional SMS campaigns. We do not share your contact information with third parties for marketing purposes.

For full details on how we handle SMS communications — including message frequency, opt-out procedures, and message and data rate disclosures — see our SMS & Communication Policy.

6. Analytics, Tracking, and Advertising Tools

We use third-party tools to analyze website performance and improve our services, including:

  • Google Analytics

  • Google Ads

  • Meta (Facebook / Instagram) Pixel

These tools may use cookies or similar technologies to collect anonymized usage data. This information helps us understand how visitors interact with our website and does not personally identify you.

6.1. Do Not Track

Our website does not currently respond to "Do Not Track" (DNT) browser signals. You may, however, control cookie preferences directly through your browser settings.

6.2. International Data Transfers

The third-party analytics services listed above may transfer data to servers located in the United States or other jurisdictions. These transfers are governed by the providers' own privacy policies and applicable data protection frameworks.

7. Payments

7.1. For Cleaning Services

If payment is made online or by card, transactions are processed through secure third-party payment providers. We do not store or have access to your full payment card details.

7.2. For Online Store Purchases

Payments are processed through Wix Payments and PayPal. These providers may collect billing information, transaction details, and other data necessary for payment processing. We do not store complete payment card details on our servers.

7.3. PCI-DSS Compliance

All payment processing is conducted through providers that comply with Payment Card Industry Data Security Standard (PCI-DSS) requirements.

8. Data Sharing and Disclosure

Your information may be shared only with:

  • Internal staff (technicians, managers, customer service personnel) for service fulfillment and order processing

  • Third-party service providers (analytics, advertising, payment processing) solely to operate our business

  • Shipping and delivery providers (such as USPS and UPS) for online order fulfillment

8.1. Legal Disclosure

We may disclose personal information when required by law, subpoena, court order, or other legal process, or to protect our rights, property, or the safety of our staff, customers, or others.

8.2. Business Transfer

In the event of a merger, acquisition, sale of assets, or similar business transaction, your information may be transferred to the new owner or successor entity, subject to the terms of this Privacy Policy.

We do not disclose personal information to unrelated third parties for any other purpose.

9. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9.1. Data Retention

We retain personal information only as long as necessary to provide services, fulfill orders, comply with legal obligations, and resolve disputes.

  • Cleaning service records may be kept for up to 3 years.

  • Product purchase records may be kept for up to 7 years for tax, warranty, and product liability purposes.

You may request earlier deletion by contacting us using the information in Section 13.

9.2. Data Breach Notification

In the event of a data security incident affecting your personal information, we will notify affected users within 72 hours of discovery — or sooner if required by applicable law — and take immediate steps to secure the affected systems.

10. Your Rights

You may request:

  • Access to the personal information we hold about you

  • Correction or deletion of your data

  • Clarification on how your information is used

  • A copy of your data in a portable format

To exercise these rights, contact us using the information in Section 13.

10.1. California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, and disclose

  • The right to delete your personal information, subject to legal exceptions

  • The right to opt out of the "sale" of personal information (we do not sell personal information)

  • The right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at the email below. We will respond within 45 days as required by CCPA.

11. Children's Privacy

Our website, services, and online store are intended for individuals 18 years of age or older. In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from individuals under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will delete that information promptly. If you believe a child under 13 has provided personal information to us, please contact us immediately using the information in Section 13.

12. General Provisions

12.1. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be posted on this page with an updated effective date. Continued use of our website, services, or online store after such updates constitutes acceptance of the revised policy.

12.2. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CLEANING LAB INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF THIS WEBSITE, OUR SERVICES, OR PRODUCT PURCHASES, INCLUDING BUT NOT LIMITED TO DATA LOSS OR PRIVACY BREACHES DUE TO CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL.

12.3. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of laws principles. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts located in New York County, New York.

12.4. Severability

If any provision of this Privacy Policy is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

13. Contact Information

For questions, concerns, or requests related to this Privacy Policy, please contact:

Cleaning LAB INC.

Email: cleaning.lab.info@gmail.com Phone: (718) 213-8586

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