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Privacy Policy

Effective Date: 1/15/26


1. Introduction
Cleaning LAB INC. (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you voluntarily provide through our website and communication channels. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services.
Our website and services are intended for users located in the United States.
2. Information You Provide Voluntarily
We do not collect personal data automatically unless you choose to provide it. Information may be provided by you when you contact us, request a quote, submit photos, or communicate with us.
This may include:

  • Full name

  • Phone number

  • Email address

  • Service address

  • Photos of furniture, carpets, surfaces, or equipment related to service evaluation

3. How We Use Your Information
We use your information strictly for business and service-related purposes, including:

  • Responding to inquiries and service requests

  • Evaluating service scope and pricing

  • Scheduling and confirming appointments

  • Sending service reminders and arrival notifications

  • Internal record-keeping and service improvement

  • Communication related to your request

We do not sell, rent, or trade your personal information.
4. Photos and Media Content
Photos submitted by clients or taken by our technicians may be used for:

  • Service evaluation and preparation

  • Internal quality control

  • Training and educational purposes

In rare cases, photos may be used for educational or demonstrational purposes, such as before-and-after examples, provided that:

  • No personal identifying information is visible

  • No names, addresses, or private details are disclosed

Photos may be accessed by company staff, including managers and technicians, solely for operational purposes.
5. SMS, Calls, and Communication
By providing your phone number, you consent to receive:

  • Calls and SMS messages related to your inquiry or appointment

  • Service confirmations and reminders

We do not send promotional SMS campaigns.
Message frequency is limited to service-related communication.
You may opt out of SMS messages at any time by replying STOP.
6. Analytics, Tracking, and Advertising Tools
We use third-party tools to analyze website performance and improve our services, including:

  • Google Analytics

  • Google Ads

  • Meta (Facebook / Instagram) Pixel

  • Yandex Metrica

These tools may use cookies or similar technologies to collect anonymized usage data. This information helps us understand how visitors interact with our website and does not identify you personally.
7. Payments
If payment is made online or by card, transactions are processed through secure third-party payment providers. We do not store or have access to your full payment card details.
8. Data Sharing and Disclosure
Your information may be shared only with:

  • Internal staff (technicians, managers) for service fulfillment

  • Third-party service providers (analytics, advertising, payment processing) solely to operate our business

We do not disclose personal information to unrelated third parties.
9. Data Security
We take reasonable measures to protect your personal information against unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.
10. Your Rights
You may request:

  • Access to your personal information

  • Correction or deletion of your data

  • Clarification on how your information is used

To do so, contact us using the details below.
11. Children’s Privacy
Our website and services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
13. Contact Information
Cleaning LAB INC.
Email: cleaning.lab.info@gmail.com
Phone: (718) 213-8586

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