Effective Date: 1/15/26

This SMS & Communication Policy explains how Cleaning LAB INC (“we,” “our,” or “us”) communicates with clients via phone calls, text messages (SMS), and other electronic communication methods.

By providing your phone number through our website, forms, or direct communication, you consent to receive service-related communications as described below.

1. Purpose of Communication

We use phone calls and SMS messages only for service-related purposes, including:

Responding to customer inquiries

Providing quotes or service details

Scheduling appointments

Confirming bookings

Sending appointment reminders and arrival notifications

Clarifying service scope or access details

We do not send promotional or marketing SMS campaigns.

2. Consent to Receive Messages

By submitting your phone number:

You confirm that the number belongs to you

You consent to receive calls and SMS messages related to your service request

Message frequency is limited and depends on your interaction with us.

3. Opt-Out Instructions

You may opt out of SMS communication at any time by replying STOP to any message.

After opting out:

You will no longer receive SMS messages

You may still be contacted by phone or email if necessary to complete or clarify an active service request

4. Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier. Cleaning LAB INC is not responsible for carrier fees.

5. No Emergency Communication

SMS and electronic communications are not intended for emergency situations. Please do not use text messages to report urgent or hazardous conditions.

6. Privacy and Data Handling

Phone numbers and communication records are handled in accordance with our Privacy Policy.
We do not sell or share phone numbers for marketing purposes.

7. Changes to This Policy

We reserve the right to update this SMS & Communication Policy at any time. Updates will be posted on this page with an updated effective date.

8. Contact Information

Cleaning LAB INC.
Email: cleaning.lab.info@gmail.com

Phone: (718) 213-8586